FAQs (Frequently Asked Questions)

There are numerous comments of our users who write about the blocking of our software by their Anti-Viruses. They often think that we are distributing malware.These alarm messages of Anti-Virus programs is called False Positives.

The 90s passed, at that time users were infected their PC with getting the software. Currently, if we distribute the malware, Google will quickly block our site and guys in uniform will come to our home!Now one of the main ways to infect your computer is to install the exploit on the hacked sites that you visit daily. This happens imperceptibly and anonymously.

We do not have the ability to install several dozens of anti-virus software to test our software. Instead, we are testing a release build on a popular resource virustotal.com designed for such purposes. If the tests pass without false positives or with a minimum number, then a new version of VCapDL is released.

Thank you for understanding!

DRM(Digital Rights Management) video protection is a new technology and all subscription sites are switching to it to protect their content.

DRM is a set of access control technologies for restricting the use of proprietary hardware and copyrighted works. DRM technologies try to control the use, modification, and distribution of copyrighted works (such as software and multimedia content), as well as systems within devices that enforce these policies.

Unfortunately, we do not support DRM protection (MPEG-DASH-DRM, M3U8-DRM protocols) now.

Both features perform the same task - they show the captured video for downloading.
The user relying on his own preference chooses a more convenient way to display the notification of the video file capture.

Technically, Video Button is always binded to the video frame of the web page and the browser tab. If for some reason the video frame cannot be found, the button appears in the upper right corner of the tab. There are rare cases that because of the complexity of building a dynamic web page can not identify the tab to which the video belongs. In this case, Video Button is not shown. Another complicated case where many short videos are played back in sequence in the same frame. These videos supersede each other and are not always easy to download.

Video Box does not have these disadvantages, because it is easier to build and it does not need to be bound to a specific frame and tab. Video Box allows you to capture a slightly larger number of video links then Video Button does.

You should clear settings Config\File Types\Automatically start downloading the following file types. After that, the files capture will not occur.

Turn off the video capture in the popup of our extension in borwser toolbar.

A VPN (Virtual Private Network) routes your internet traffic through a remote server, hiding your real IP address. Websites and services see the VPN server IP instead of your actual location.

There are browser VPNs (Extension) and system VPNs. A browser VPN works only inside a specific browser (Chrome, Edge, Firefox, etc). A system VPN works at the operating system level (for example, NordVPN, ExpressVPN, Surfshark, Proton VPN, etc) and routes all traffic through the VPN.

We strongly recommend using system VPNs

Learn more Working Under VPN

If you see the message "Sign in to confirm you're not a bot", "HTTP429 Too Many Requests", it means that the server has temporarily blocked your IP address due to automated requests. This usually happens when too many download requests are detected in a short period of time or you may be using a VPN with a very popular IP address.

In most cases, this is a temporary restriction. Access is typically restored within a few hours. The block is rarely permanent.

How to fix this issue

You can resolve this problem by either waiting or changing your IP address.

Ways to change your IP address:

• Use a system-level VPN (strongly recommended)

  Using a browser VPN does not help, since the download request is performed by the application using your system connection. This ensures that all applications, including Ant Download Manager, use the same IP address

  Learn more Working Under VPN

• Restart your router

  If your ISP uses dynamic IP (DHCP), a reconnect may assign a new IP address

• Reconnect your internet connection

  (disable/enable network adapter or reconnect PPPoE session)

• Contact your Internet provider

  Some providers can assign a new IP address on request

• Use a different network

  For example, switch to mobile internet or another Wi-Fi network

In some cases, streaming video may download successfully, but an error occurs during the merging or conversion stage.

One of the most common reasons is that one of the streams is encrypted.

During the download process:

• Ant Download Manager retrieves video and audio streams
• However, it may not always detect whether a stream is encrypted

When the merging (conversion) process starts:

• The processing module attempts to combine audio and video
• If one of the streams is encrypted or not fully compatible
• It cannot be decoded correctly

As a result, you may see an FFmpeg-related error during merging.

This issue is typically caused by encrypted or incompatible media streams and is related to how the source delivers streaming content, not a malfunction of Ant Download Manager itself.

We ask that you please provide a reason for the return so we can further improve our products. If our support team has not been able to resolve your issue or if you are not satisfied with our product or support, simply contact us [email protected] within 30 days of purchase and we will refund your money.

More about our Warranty and Refund Policy see Our Policy.